Terms and Conditions
Terms and conditions of use
Issue 5.00 dated 20 July 2023
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
2. Copyright notice
2.1 Copyright (c) 2011 - 2023 Fenix Insight Ltd
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Licence to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website for your own personal and legitimate business use, providing that such printing is not systematic or excessive;
(d) link to this Website, so long as it does not portray Fenix Insight Ltd or its affiliates in a negative manner or otherwise portray its services in a false, misleading, derogatory or offensive manner. Further, the linking site must not contain anything illegal, false, misleading, derogatory or offensive, and no express or implied affiliation with Fenix Insight may be indicated without Fenix Insight's express written permission. Unless specifically set forth in writing by Fenix Insight, any link to this Website must not appear prominently on the linking site so as to confuse or mislead users as to the affiliation, sponsorship, etc. of Fenix Insight and the linking site.
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website, save to the extent expressly permitted by these terms and conditions.
3.6 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
3.7 Fenix Insight reserves the right to require that you remove any link to this Website for any reason, and you agree to carry out the removal immediately.
4. Downloadable content
4.1 We may from time to time make available on the website downloadable content (such as newsletters, brochures and technical papers).
4.2 In addition to the rights granted under Section 3.1 above, you may redistribute print and electronic copies of downloadable content, providing that copies of downloadable content must not be edited or amended in any way and must retain:
(a) the name of our business;
(b) any disclaimers, copyright notices and other legal notices; and
(c) any authorial credits.
5. Misuse of website
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) hack or otherwise tamper with our website;
(d) probe, scan or test the vulnerability of our website without our permission;
(e) circumvent any authentication or security systems or processes on or relating to our website;
(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
(h) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(i) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(j) use our website except by means of our public interfaces;
(k) violate the directives set out in the robots.txt file for our website;
(l) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing);
(m) Without prior approval and express written permission, create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website; or
(n) do anything that interferes with the normal use of our website.
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6. Registration and accounts
6.1 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.2 You must not allow any other person to use your account to access the website.
6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.
7. User login details
7.1 If you register for an account with our website, you will be asked to choose a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 12; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8. Cancellation and suspension of account
8.1 We may:
(a) suspend your account;
(b) cancel your account; and/or
(c) edit your account details,
at any time in our sole discretion with or without notice to you.
8.2 We will usually cancel an account if it remains unused for a continuous period of 18 months.
8.3 You may cancel your account on our website by contacting us and requesting us to take the necessary action.
9.1 This Section 9 governs all testimonials relating to our business that you send to us, whether through our website, by email or otherwise.
9.2 Testimonials must comply with the provisions relating to user content set out in Section 12, but the licensing of testimonials shall be governed by this Section 9, and Section 10 shall not apply to testimonials.
9.3 You grant to us an exclusive, worldwide, royalty-free licence to:
(a) edit your testimontials, providing that such editing shall not materially distort the meaning of any testimonial;
(b) publish your testimonials on our website and in such other print and electronic media as we may determine from time to time; and
(c) publish, together with each testimonial, the name and logo of the business and the name and job title of the person giving the testimonial.
9.4 You grant to us the right to sub-license the rights licensed under Section 9.3.
9.5 You grant to us the right to bring an action for infringement of the rights licensed in Section 9.3.
10.1 We may from time to time publish, on our website, advertisements for job opportunities within our organisation.
10.2 We reserve the right to update information concerning the job opportunities posted on our website (including without limitation job descriptions, candidate requirements, application procedures and application deadlines).
10.3 We do not guarantee that we will consider all applications for job opportunities; nor do we guarantee that persons meeting the published candidate requirements will proceed to the next stage of the recruitment process. However, we will ensure that the application process is conducted in accordance with all applicable laws, including applicable discrimination laws.
10.4 We will treat all information forming part of a job application [as confidential and] in accordance with [our privacy and cookies policy].
10.5 You should keep a copy of all information that you supply as part of a job application. We will not return hard copy job applications to candidates.
11. Our rights to use your content
11.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics and images) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
11.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store and publish your content on and in relation to this website and any successor website.
11.3 You grant to us the right to sub-license the rights licensed under Section 11.2.
11.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 11.2.
11.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
11.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
11.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
12. Rules about your content
12.1 You warrant and represent that your content will comply with these terms and conditions.
12.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
12.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be in breach of official secrets legislation;
(j) be in breach of any contractual obligation owed to any person;
(k) be pornographic, lewd, suggestive or sexually explicit;
(l) be untrue, false, inaccurate or misleading;
(m) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(n) constitute spam;
(o) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
13. Report abuse
13.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
13.2 You can let us know about any such material or activity by email or using our contact form.
14. Limited warranties
14.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date;
(c) that the website will operate without fault; or
(d) that the website or any service on the website will remain available.
14.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
14.3 To the maximum extent permitted by applicable law and subject to Section 15.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
15. Limitations and exclusions of liability
15.1 While www.fenix-insight.online, www.fenix-insight.com, www.mineaction.net and associated domains have been developed, established and maintained in good faith, no representation or warranty, express or implied, is or will be made and no responsibility or liability is or will be accepted by Fenix Insight Ltd, its affiliates, associates or by any of their respective directors, officers, employees or agents in relation to the accuracy or completeness of www.fenix-insight.online, www.fenix-insight.com. www.mineaction.net and associated domains and any such liability is expressly disclaimed.
15.2 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
15.3 The limitations and exclusions of liability set out in this Section 15 and elsewhere in these terms and conditions:
(a) are subject to Section 15.2; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
15.4 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
15.5 Where technical data and statistical information contained in this Website have been derived from information supplied by external sources, including manufacturers and distributors, we do not assume any responsibility whatsoever for its accuracy.
15.6 Users of this Website do so at their own risk. In addition, we assume no liability and make no warranty with respect to claims of patent, trademark or copyright infringement or other similar claims which may arise out of or in connection with the use of any data, information or items listed on the Website.
15.8 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
15.9 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
15.10 We will not be liable to you in respect of any loss or corruption of any data, database or software.
15.11 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
15.12 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
16. Breaches of these terms and conditions
16.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
16.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation creating and/or using a different account.
17. Refund Policy
17.1 We offer a free 7-day trial period to evaluate the use of our paid services and determine if they meet your needs ("Trial"). If you choose to continue using our services following the Trial, you will be charged a monthly subscription fee and be bound by our services agreement.
17.2 If you wish to cancel your subscription, you must do so before the end of the current billing cycle to avoid being charged for the next billing cycle. Please note that we do not offer refunds for charges incurred due to failure to cancel your subscription before the end of the then current billing cycle.
17.3 We will send a reminder notification before the end of any billing cycle to remind you to cancel if you wish to do so. If you wish to cancel your subscription or have any other questions please contact our customer support team at firstname.lastname@example.org
18. Third party websites
18.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
18.2 We have no control over third party websites and their contents, and subject to Section 15.2 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
19.1 We may revise these terms and conditions from time to time.
19.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
20.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
20.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
21.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
21.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
22. Third party rights
22.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
22.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
23. Entire agreement
23.1 Subject to Section 15.2, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
24. Law and jurisdiction
24.1 These terms and conditions shall be governed by and construed in accordance with English law.
24.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
25. Statutory and regulatory disclosures
25.1 We are registered in England; you can find the online version of the register at https://www.gov.uk/government/organisations/companies-house, and our registration number is 7486572.
25.5 Our VAT number is 108 5838 01
26. Our details
26.1 This website is owned and operated by Fenix Insight Ltd.
26.2 We are registered in England and Wales under registration number 7486572, and our registered office is at Unit 14f, Borers Yard, Borers Arms Road, Copthorne, West Sussex, RH10 3LH, United Kingdom.
26.3 Our principal place of business is at Unit 14f, Borers Yard, Borers Arms Road, Copthorne, West Sussex, RH10 3LH, United Kingdom
26.4 You can contact us:
(a) by post, to [the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using [the email address published on our website.